Shipping / Pick-Up / Returns

Pick-Up

Yes! Purchases online can pick up at our retail store in De Pere, WI.  There is no charge to pick up in store.  This offers you greater shopping convenience, and allows you to take part in exculsive online specials without having to pay a shipping charge.  As always, we DO NOT charge any handling fees.  When checking out and selecting shipping options you will see "Local Pick-Up" as an option.
Pool Works Inc.
765 Lawrence Dr.
De Pere, WI  54115

Shipping

$11.99 for most orders under $74.99

$2.99 for most orders over $74.99

Orders placed before 1pm Central Standard Time will usually ship out the same day.  You will receive an e-mail notification when your products are shipped.  Almost all products are in stock and ready to ship.  We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

All products are shipped via FedEx Ground with tracking number.


Return Policy

Please feel free to contact us with any concerns or questions you have on a purchase.  You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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